Contact CampaignBoss support
Email support@thecampaignboss.com. Use the subject line to identify the request type so it can be reviewed correctly.
Use this one support address for every request category. Put the request type in the subject line so account, billing, privacy, deletion, and security requests can be routed correctly.
Support topics
Account access
For sign-in, verification, password reset, session, or account setup help, email support@thecampaignboss.com with the subject "CampaignBoss account access."
Extension and workflow
For the Chrome extension, Amazon Creator Connections pages, sync status, Product Research, Projects, Messages, Daily Plan, routing, or proof workflow help, use the subject "CampaignBoss extension or workflow help."
Billing
For plan, checkout, subscription, or payment-status questions, use the subject "CampaignBoss billing help."
Privacy request
For access, correction, or privacy questions, use the subject "CampaignBoss privacy request."
Data deletion
For account deletion, workspace deletion, both, or deletion status, use the subject "CampaignBoss data deletion request."
Security report
For a suspected vulnerability, unauthorized access, abuse, or data-security concern, use the subject "CampaignBoss security report."
What to include
- The email address associated with your CampaignBoss account.
- The request type and a short description of what happened or what you need.
- The CampaignBoss page or feature involved and, when relevant, the Amazon Creator Connections area you were using.
- Approximate date and time, browser or extension version, and the steps immediately before the issue.
- Screenshots or exact error wording after removing private message content, access tokens, payment details, or other secrets.
Keep sensitive data private
Do not email your CampaignBoss password, Amazon password, full payment-card number, authentication tokens, cookies, recovery codes, or private service keys. CampaignBoss support will not ask for your Amazon password. For an account-ownership or deletion review, support may ask you to respond from the account email or provide limited non-secret details that can be matched to the workspace.
Privacy and data deletion
Read the CampaignBoss Privacy Policy for data-use details. Read the Data Deletion instructions before requesting account or workspace deletion.